Understand the market and product categories
Before contacting suppliers, first identify which types of arcade game machines are popular in your target market.
Research the needs in your area
Not all games that are popular in Asia are equally popular in North America or Europe. For example, claw machines and prize-winning games are popular in malls and family entertainment centers, while racing simulators are more favored by players in game bars and theme parks. Analyze local arcade, shopping mall, and family entertainment center operators to see which games are more popular.
Understanding Machine Types
China offers a wide variety of products:
Understanding your target customers will help you order the right combination of machines.
Choose a suitable manufacturer
Seeking experienced talent
Partner with established manufacturers specializing in arcade equipment exports. Companies like Xiyu Amusement (with over 15 years of export experience) provide global distributors with high-quality CE-certified products and customized services.
Verify certification and compliance
When importing to the United States or the European Union, ensure that the machine has CE, UL, or RoHS certification. Compliance with certification standards will ensure that your machine passes through customs smoothly and meets safety standards.
Request factory audit or video call
Trustworthy suppliers will be happy to show you their factory through video tours or on-site demonstrations. This will give you a better understanding of their production capacity, quality control processes, and packaging standards.
Understand the import process and costs
Get a clear quote
Request an EXW, FOB, or CIF quote to clearly understand what's included in the price, such as machine cost, shipping, insurance, and port charges. This can help avoid unexpected situations upon arrival of the goods.
Check voltage and plug compatibility
Most machines made in China use 220V, while those in North America use 110V. Before production, please confirm with your supplier whether they can provide the correct voltage and plug standard.
Spare parts
Be sure to order extra joysticks, buttons, coin acceptors, and power boards. Having sufficient spare parts can prevent weeks of downtime in the future.
Develop transportation and customs clearance plans
Choosing sea freight to improve cost-effectiveness
Arcade game machines are large and heavy. Sea freight is usually the most economical option. Air freight is only suitable for small sample orders or urgent shipments.
Collaborating with freight forwarders
A good freight forwarder can help you handle customs clearance and tax matters, and deliver goods to your warehouse. Many Chinese suppliers can recommend reliable partners familiar with arcade equipment exports.
Establish long-term partnerships
Effective Communication
Regular communication helps build trust. Please use WhatsApp, WeChat, or email to stay informed about production progress and new product launches.
Negotiation Support and After-Sales Service
Please consult your supplier for warranty terms, technical support, and repair training. Reliable suppliers like Xiyu Amusement often offer online troubleshooting and one-on-one support to distributors.
Success stems from preparation
Importing arcade machines from China is not complicated, but it requires careful planning and suitable partners. Understanding the market, verifying supplier information, and maintaining active communication are key to establishing a sustainable and profitable arcade machine distribution business.
If you are looking for a trustworthy manufacturer with export experience, competitive pricing, and comprehensive technical support, please learn more about Xiyu Amusement Equipment Company.
